Shipping policy
Here's what happens after you hit "buy" at My Store, and what to do if anything doesn't go as planned.
Getting Your Order Out the Door
Once you check out, give us 1-2 business days to pick, pack, and hand your order off to the carrier. You'll get a shipping confirmation email the moment that happens, so keep an eye on your inbox (and maybe your spam folder, just in case).
From there, transit typically runs a few business days depending on where you're located. A tracking link rides along in that confirmation email — use it to watch your package move in near real time.
Shipping Cost
Shipping is calculated at checkout based on your order and destination, and you may qualify for free shipping once your cart crosses a certain threshold — you'll see it applied automatically before you pay.
Wrong Address on File?
If you catch a typo in your shipping address, email us at service@jiansuggl.shop right away. We can usually fix it before the label prints, but once a package ships, we're at the mercy of the carrier's own correction process.
Changed Your Mind? You've Got 30 Days
Not feeling it? You have 30 days from delivery to send it back. To qualify, items need to be unused, unworn, and in their original packaging with tags attached.
- Email service@jiansuggl.shop to kick off a return or exchange — we'll walk you through it.
- Refunds go back to your original payment method within a few business days of us receiving the item.
- Want a different size or color instead? Just say so and we'll set up an exchange.
If Something Arrived Damaged or Wrong
Torn box, broken item, or the wrong product entirely — none of that is on you. Snap a photo and email service@jiansuggl.shop within a few days of delivery, and we'll sort out a replacement or refund at no cost to you.
Questions along the way? service@jiansuggl.shop is always the fastest way to reach the My Store team, or find more of our policies at jiansuggl.shop.